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DFOWeb Login Help

Last Updated: January 5, 2018

Reset Your Password

If you already have a DFOWeb account and have lost or forgotten your password, you can click here to reset your password yourself. Please note that in order to reset your password yourself, you must have an active DFOWeb account and an e-mail address on file with DFO.

Still having Trouble? Continue Reading...

If you already have an account and know your Username and Password, you can login by entering your Username and Password into the correct fields on the login screen and then clicking the "Enter" button.

If you experience difficulty logging in, here are some helpful tips to improve your login success:

  • Ensure your "Caps Lock" key is off. Your password is "case sensitive", meaning you must enter your password correctly using UPPER and lower case letters.
  • Don't use your web browser's "Autocomplete" features. ("Autocomplete" is a feature that remembers your Usernames and Passwords for websites, including DFOWeb, where you must login to view private information.)  Although it may seem handy at the time, using the "Autocomplete" feature of your web browser does pose a security threat to your private information.  Also, by using this feature you are likely to forget your Username and / or Password and then have trouble logging in should the "Autocomplete" feature fail to work or if the website should change.
  • Rather than using "Autocomplete", we recommend using the "Remember Me" feature on the login screen.  This feature simply saves your Username (not your Password) and saves you time logging in on future visits to DFOWeb.
  • Your Password should always be kept somewhere secure in order to prevent any unauthorized access to your DFOWeb information.

Contact Us

If you are unable to reset your password, do not yet have an account, or continue to have difficulty logging in, please contact IT Support by phone at 1 (877) 817-7646 between 9:00 AM and 4:30 PM, Monday to Friday, or via e-mail at Please note that in order to set up a new account, we must speak to you live on the phone. If we are busy helping other users when you call, please ensure you leave a voicemail with your name, licence number, phone number where you can be reached, and the best time to call you back and we will return your call as soon as possible.

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