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Helpful Tips for using this site

Last Updated: January 5, 2018

Use Internet Explorer as your browser

Our site is best viewed using Internet Explorer 8.0 or higher, which is available as a free download.

You don't have to give up your current browser for general internet use but if you use Internet Explorer to view our site you will be ensured to be able to properly view all pages and documents, including invoices and statements.

Enable Java Script in your browser

To use all of the features of DFOWeb effectively, you must ensure that JavaScript is enabled within your web browser’s settings.

To check if yours is enabled, click here.

Use the latest Adobe Reader to view PDF documents

Certain features of our web site (such as Statements, Invoices, Publications, etc.) require the use of Adobe Reader. If you have trouble viewing these types of documents, please download the latest version of Adobe Reader which is available free from Adobe.

Support for Windows 98/ME Operating Systems

Effective July 11, 2006, Microsoft ended support for Windows 98/ME, and discontinued software updates for these older operating systems. For more information on this announcement, please click here.

We have found that Windows 98/ME are not able to support the current versions of Adobe Reader needed to access PDF files on the site. Specifically, you may not be able to access your online statement or invoice.

To use our site effectively, we recommend that users of the Windows 98/ME operating system upgrade to Windows 10. More information regarding minimum hardware requirements for Windows 10 may be found here.


Use the "+" signs next to each menu item on your left navigation menu

When you use the "+" sign, that particular category is expanded with no delay.

Printing pages from our site without the banner and sidebar

To print only the "Content window", without the top banner and side menu, follow these steps:

  • Highlight the content you are looking to print
  • Right-click the mouse
  • Select Print from the drop-down box.
  • In the pop-up window under "Page Range" make sure that you choose "Selection"
  • Click on Apply. Select Print.

In our password protected areas (because they are created using frames) follow these steps:

  • Right-click the mouse in the area that you would like to print.
  • Select Print from the drop-down box.
  • In the pop-up window under Options make sure that you choose "Only the Selected Frame".
  • Click on Apply. Select Print.


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